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Friday, August 28, 2009
Volkswagen Group of America has issued two separate recall for numerous Audi and VW models equipped with its DSG dual-clutch transmission. The first recall involves 16,000 2009-2010MY cars manufactured between September 2008 and August 2009. The models affected are Audi's A3, TT Coupe and Roadster, plus VW's Eos and Jetta Sedan and SportWagen. In this case, a faulty temperature sensor could cause the DSG transmission to shift into neutral while the vehicle is being driven.
The company said that it will contact owners of the affected models so they can take the cars to local dealers for any necessary repairs free of charge.
The second recall affects approximately 43,000 Volkswagens and 10,300 Audis of the 2007-2009 model years including the VW R32, Jetta, Jetta SportWagen, GTI, Eos, as well as the Audi A3 and TT.
According to the German automaker, some customers reported transmission performance issues under certain driving conditions. Volkswagen claims that the problem was caused by a faulty component inside the Mechatronic unit. The company will repair or replace the components in the transmissions of the affected models free of charge.
Furthermore, VW said that it will extend its New Vehicle Limited Warranty to cover the DSG transmissions affected by the customer service program and the voluntary safety recall. According to the company, the extended warranty is for 10-years/100,000-miles and can be transferred to subsequent owners of the cars.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."
